Care Services

Ashcroft caters for older people needing nursing care and for those who require palliative care, needs and dependencies vary from person to person, and each person is personally assessed by the homes manager prior to admission to ensure that the home can meet their needs.

Ashcroft currently employs 35 people in a variety of roles, we have a high retention of staff which benefits our service users and their families as this ensures continuity of care.  The home is managed by Ann Hinds and she is assisted by the Team Leaders Cherie Venturina and Jonathan Kamara, who are experienced first level nurses.

All care staff are trained to a minimum of a Level 2 in Care or its equivalent. RGN’s are checked against the register for their continued fitness to practice and all staff are DBS checked.


Ashcroft recognises that people need to continue to participate in their hobbies and maintain the interests that they had prior to coming into the Home.

Activities and outings are planned with the resident, and their family, and offer a choice of venues to cater for all needs.

Activities planned for each day are varied and assistance is offered to our residents to help them participate should they wish to.  For residents who are not able to participate or who choose to stay in their rooms, the activities coordinator takes activities to them.

For residents who are on an end of life programme and are not able to come to the lounge area or who are unable to participate in activities, we offer therapeutic activities e.g. hand massages, reading and music.

Visiting Entertainment

To provide a variety of entertainment Ashcroft also book local drama groups and musical performers who come to the home and provide a show. Relatives and friends are welcome to join in the fun.


Our activities coordinator plans outings throughout the year, taking into consideration access to venues and facilities.  Recent outings which have been enjoyed include the Reminiscence Museum, Hastings, Downe House plus trips to Bromley, local parks etc.

Meal Times

Ashcroft offers a variety of menus, all of which have been chosen by residents of Ashcroft. All meals include a hot or cold choice as well as alternatives to the main menu.

Food is freshly prepared on the premises. Meat and vegetables are sourced from local businesses and are delivered fresh to order.

The head chef and his assistants speak with the residents daily to offer them choices for their main meal. Care workers will take orders for breakfast and supper from the residents after discussing the choices available.

All meals are balanced and freshly prepared each day in the home. Menus are reviewed on a quarterly basis and on a 4 weekly rota to ensure that residents do not become bored with the choices on offer.

Ashcroft believes that residents should choose where they wish to eat. We have a small dining area should they wish to sit at the table and socialise with others. They may choose to eat in their rooms or the lounge and on warm sunny days the garden is also available.

Staff will go to every resident and offer them a choice of cold drinks, this includes squashes and cold water. Tea and coffee are readily available, as are snacks, throughout the 24 hour period.

Sample menu’s are available should you wish to see a typical weeks selection or you are welcome to see the kitchen at work. Our kitchen is located by the dinning room and appetising smells can tempt even the poorest of appetites.

Special Events

We like to celebrate at Ashcroft and will make a bit of a fuss for birthdays unless the resident would rather we did not.

We have made good use of our garden when celebrations have taken place in the summer and even our resident chickens, Ada and Martha, join in the festivities hoping for the odd dropped snack.

Our activities coordinator arranges for the green fingered residents to do some pot gardening and these are then enjoyed by all when in flower.

Gold Standards Framework

Ashcroft achieved the highest level of accreditation, Beacon Status, on the Gold Standards Framework (GSFCH) in June 2011 and was successful in obtaining re-accreditation in June 2014.

The GSFCH is the biggest and most comprehensive end of life programme which enables staff to be knowledgeable and skilled in providing end of life care. Staff develop an Advance Care Plan recording the wishes and preferences of the individual as they near the end of their life.

We are totally committed to providing care to reduce the effect of any present symptoms and we ensure that staff are able to provide care and medication to enable the resident to die within the care home if this is their wish.

This will prevent any inappropriate hospital admissions, therefore providing continuity of care for the resident with staff they have come to know and trust.

Ashcroft works closely with the specialist palliative care team from St Christopher’s Hospice, who provide shared care, support and advice.

The team share daily information regarding change of treatment, appointments, change of care needs and will always keep the next of kin informed.

Further information about the GSFCH can be found on their web site, or by the notice boards within the home or by asking staff.